Refund Policy

This Refund Policy applies to all course purchases made on unicei.org. By completing a purchase, you agree to the terms described below. Please read this policy carefully before enrolling.

Section 1

Digital Product Nature of CE Courses

UNICEI courses are digital educational products. Once a course is purchased and access is granted, the course content is made available immediately. Because of the nature of digital delivery, refunds are subject to the conditions described in this policy.

Section 2

Full Refund — Before Course Access

Eligible for refund

You are eligible for a full refund if you request it within 7 days of purchase and have not yet accessed the course content (i.e., you have not opened or begun any course materials or lessons).

To request a refund under this condition, contact us through the Contact page within the 7-day window with your order number and the reason for the request. Approved refunds will be processed within 5–7 business days to the original payment method.

Section 3

No Refund — After Course Access Has Begun

Not eligible for refund

Once you have accessed the course content — including opening any lesson, module, or course material — the course is considered in progress and no refund will be issued, regardless of whether you have completed the course or passed the final exam.

This policy exists because digital course content is delivered immediately upon access, and the educational value has been made available to you at that point.

Section 4

No Refund — After Certificate Issuance

Not eligible for refund

If you have passed the final examination and received your CE completion certificate, no refund will be issued under any circumstances. At this point, the CE credit has been earned, the certificate has been generated, and the credit reporting process to the IRS has been initiated on your behalf.

Section 5

Technical Issues

If you experience a technical problem that prevents you from accessing course content or completing the exam through no fault of your own, please contact us as soon as possible through the Contact page. We will review technical issues on a case-by-case basis and may offer one of the following resolutions:

Extension of your course access period
Account reset to allow a fresh course attempt
Full or partial refund if the technical issue cannot be resolved

Technical issue claims must be submitted within 30 days of purchase to be considered.

Section 6

Duplicate Purchases

If you accidentally purchase the same course twice, contact us within 7 days of the duplicate purchase and we will issue a full refund for the duplicate order, provided access to the course has not been initiated on the duplicate order.

Section 7

Courses Purchased as Bundles or at Discounted Rates

Courses purchased as part of a promotional bundle or at a discounted rate are subject to the same refund conditions described above. Individual courses within a bundle cannot be refunded separately once any course in the bundle has been accessed.

Section 8

How to Request a Refund

To submit a refund request, contact UNICEI support through the Contact page. Please include:

Your name and account email address
Your order number
The course name
The reason for the refund request

We aim to respond to all refund requests within 2 business days.